Frequently Asked Questions

How is ANIXIS Password Reset different from PPE/Web?

PPE/Web makes it possible for users to change their password from a web browser. In addition to this, ANIXIS Password Reset also allows users to reset a forgotten password and unlock their account. ANIXIS Password Reset has more features, enhanced security, and a nicer user interface. Another difference is that Password Policy Enforcer is needed to use PPE/Web, whereas ANIXIS Password Reset can work without PPE.

How does APR authenticate users who have forgotten their password?

Users who have forgotten their password are asked to answer some questions about themselves. Access to the system is only granted if all the questions are answered correctly. The number of questions is configurable and can range from one to ten.

How can users reset their password if they cannot logon?

The Password Reset Client allows users to securely reset their password from the Windows Logon and Unlock Computer dialogs. The Password Reset Client is free for customers with a current Premium Support Plan or subscription license.

Does ANIXIS Password Reset store user answers?

No. User answers are hashed with the Secure Hash Algorithm (SHA-1) and the hashes are stored instead of the answers. The hashes are kept in an encrypted database.

Does ANIXIS Password Reset store passwords or password hashes?

No. Passwords are only kept in memory while they are reset.

What encryption algorithms does ANIXIS Password Reset use?

ANIXIS Password Reset uses the RSA and AES (Rijndael) encryption algorithms. The Administrator's Guide has more information about these algorithms.